Refund Policy for Om Car Rental
At Om Car Rental, we value our customers and aim to provide a seamless and transparent car rental experience. Our refund policy is designed to be fair, straightforward, and in compliance with industry standards. Please take a moment to review the following guidelines.
Cancellation Period:
Customers can cancel their reservation up to 48 hours before the scheduled pickup time to be eligible for a full refund. Cancellations made within 48 hours of the pickup time are subject to a cancellation fee.
Refund Eligibility:
To be eligible for a refund, the following conditions must be met:
The cancellation is made within the specified time frame.
The reservation was not made under a non-refundable promotional or discounted rate.
Refund Process:
Customers must notify Om Car Rental of their cancellation through our customer support channels. Refunds are typically processed within 7 business days from the date of cancellation.
Partial Refunds:
Partial refunds may be considered in certain circumstances, such as when a booking is partially used, and the unused portion meets the eligibility criteria for a refund.
No-Show Policy:
A no-show is defined as a failure to pick up the rental vehicle within the specified time frame. No-shows are not eligible for refunds. We recommend notifying us in advance if there are changes to your travel plans.
Force Majeure:
In cases of unforeseen and uncontrollable events, such as natural disasters or government restrictions, OM Car Rental reserves the right to make exceptions to the refund policy. We will communicate with affected customers to find the most equitable solution.
Special Cases:
Promotional or Discounted Bookings: Refunds for promotional or discounted bookings may be subject to different terms. Please refer to the specific terms and conditions of the promotion.
Membership Programs: Members of loyalty or subscription programs may have different refund conditions. Details can be found in the program terms.
Communication:
We are committed to keeping our customers informed throughout the refund process. If you have any questions or concerns, please reach out to our customer support team, and we will be happy to assist you.
Changes to the Refund Policy:
Om Car Rental reserves the right to update the refund policy to reflect changes in business operations or comply with industry regulations. Customers will be notified of any changes in advance.
Legal Compliance:
This refund policy is in accordance with applicable laws and regulations. Om Car Rental is dedicated to maintaining legal compliance while providing exceptional service to our customers.
Thank you for choosing Om Car Rental. We appreciate your trust, and we look forward to serving you with the highest standards of excellence in car rental services.
If you have any further questions or require clarification on any aspect of our refund policy, please do not hesitate to contact us.
Contact Information:
For booking inquiries or any assistance, please feel free to contact us:
Phone: +91 9850502017 / +91 9850502067
Email: booking@omcarrental.com